When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. Dreadful customer service. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. And all topped off with 5 days to process my refund 5 days? I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com Serenata Flowers Gordon McKenzie 3 reviews. 2nd time purchasing flowers, this time for my mum in lockdown. I know covid and festivities may have impacted this time but it would have been nice to know.. Naturally we did not want to report it to the friends who sent the flowers. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. I definitely do not recommend these flowers. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. Do not place an order with this florist it was £50 down the drain. My friend said the flower were beautiful. I paid a ridiculous amount of money for it, including the specific delivery window. As a gesture of good will Serenata Flowers should recompense me. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). Instead they will offer 20% off a future order. price £34.99 to Mrs Lynette Hopkins, "sawasdee" 14a Parkers Close, Brentry, Bristol .Bs10 6LZ She was obviously upset and embarrassed to tell me about it. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. Great all round thanks. The recipient was absolutely delighted with the flowers. Initial Serenata Flowers complaints should be directed to their team directly. Don’t you think one should know the about Serenata flowers? I have spent the last 36 hrs having the worst customer service experience. Delighted with the letter box, flowers were exactly as ordered, in fact better. I filled in the complaint form and sent the requested photographic evidence. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. My complaints received the standard non committal responses. Reply. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I believe this order was kept overnight in a cold delivery van! This was not up to the standard I expect from Seranata.Very poor value for money. Serenata ranks 1st among Flower Delivery sites. I decided to send my friend flowers for her 30th Birthday. The flowers were not worth £30. You have ruined mothers day for both me and my mother. Father's Day - Beer arrived on time. I don't recommend dealing with them at all. Excellent service, easy to order. I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. Absolutely terrible and embarrassing. You cannot ring and all you get is automated messages. You can find contact details for Serenata Flowers above. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. Serenata flowers serenataflowers com serenata flowers product review you ianthe angel eden blog uk next day flower delivery. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. What can you do to compensate this please? By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Reviews Serenata Flowers. Insights into the floral world at Serenata Flowers. Serenata Flowers Read 1 more review about SerenataFlowers.com Only the latest review will count in the company's TrustScore Sarah Joes 5 reviews. They were in poor condition and the next day had wilted. Useful. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Read experiences, opinions and reviews to know which one to go to for the best flowers and the most beautiful bouquets. I need it so I can be refunded by our Club Treasurer Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. I ordered flowers from Serenata for delivery on Easter Saturday. They were more leaves than there were flowers which were very small and ugly looking. Never even received my delivery. Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. IF you haven’t ordered your Mother’s Day flowers, then we have good news Serenata Flowers has slashed £10 off some of our favourite blooms. I asked for a refund and told it was not customer policy. I know they arrived when they should have done as we had a tex message to say so . You can find contact details for Serenata Flowers above. This company has no empathy and is a disgrace. Very very disappointing, will never use again. The flowers arrived with no message and no senders name included. Eventually they said that our complaint should have been within 5 days - it was day 6 . Should have been delivered on 12/12/20. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. (Saturday 28th July, 2018) I will never order flowers online again after this experience. 0870 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge to pay for the service being provided. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Serenata Flowers has collected 5506 reviews with an average score of 3.54. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. The worst communication i have experienced and appalling customer service. All our codes are tested, verified and updated. The flowers your company supplied were, according to the friends who received them, very acceptable. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. A few miserable flowers with lots of foliage passed its best. The flowers that arrived were very old and dying. I contacted Serenta flowers for a replacement with no joy. Serenata Flowers Rubbish flower delivery site. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. It is shocking service and a complete failure to deliver a quality service. I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very... Ref PO: [protected]. Find out what genuine customers have said about serenataflowers.com. I love them. Sent to my friend for her 80th birthday. Delivery as describedMy mom loved them Thank you. Flowers are always a wonderful gift both to give or receive. Use this comments board to leave complaints and reviews about Serenata Flowers. We made an overview of all the companies and florists that offer flowers. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … I wish I had of seen some of the other comments on this company before I ordered the flowers. Such a good price.Won't order from anywhere else! Do not waste money on this is company!!! DO NOT USE!!! Moreover I could find nothing on the web site to say this. All white, mostly buds and now a week later in full bloom ! I was then asked to send another picture. At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. Mark Baker 4 reviews. Serenata Flowers Reviews. Real reviews from real people. They just wouldn't stop with the emails. Serenata has a consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied with their purchases. Get more for less – £5 at Serenata Flowers today! But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. The flowers were to be delivered on a Saturday, she lives above a pub. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. She was very pleased with them. by ringing interphone. Colours and condition of flowers were very good. ordered some flowers and what we received was not what we paid for. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. They arrived fresh, well packaged and in beautiful condition. As it happened they were to be part of a birthday present. Please have your order ID and the recipient’s address ready when you contact us. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. Beautiful. Paid £39.99. Reply. My response to SERENATA is to NEVER use them again! I would not have paid anything for this selection. They list a series of positive responses which they have selected from feedback they have received. The chrysanthemums had broken heads and the Gerber's head bent over. For complaints, dial 0117 911 3622. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Lovely flowers but let down by courier Ordered a bunch for a poorly friend. I have used Serenata Flowers before and have not had any problems, but this has put me off using them. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. Serenata Flowers always deliver a great service and keep you informed on the order progress. There are no flowers. Ken Keith, Hon Secretary, Very professional and reliable of course. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. Bristol District Spread Eagle Club. Thank you for a quick response. Absolutely horrendous service. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. So they sat there for some time before I could get them into water. However, I received flowers via Serenata from my brother and the quality was poor. Would definitely recommend Useful. I cannot contact them directly. There is no facility on their web site for publicising their poor service. How can companies get away with this. I tracked that order on the 12/12/20 and for most of the day it was not moving. That wasn't acceptable, as my friends weren't going to be at that address later. Dear Gordon, Thank you for sharing your feedback. Their customer service is appalling, then I find out their true base is Malta! Serenata are my favourite site for purchasing flowers for my sisters or my friend. Flowers were delivered a day late Flowers were delivered a day late. Avoid this company like the plague as they are disgraceful!! And are they brown and rotten. The only problem was I did not purchase a card from Serenata so the friend had no idea who sent them, thankfully I rang her the same evening to ask about them and she told me she had no idea who they were from which had upset her as she needed to thank them. Warn everyone you know not to use this company. Whew! Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. When I complained about receiving dead flowers they replied with this My friend loves her flowers. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee, " they also don't know the meaning of the word "liability" (vs. "refund"). The recipient tells me the flowers were beautiful. We selected the deluxe autumn selection. All rights reserved. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. I received a bouquet of flowers on my birthday from my daughter on 23rd July 2018. I would not recommend this company which has failed to deliver a service it promised and it seems to me once they have your money you have no rights. Lots of people love to have flowers in their house. She lives in UK, so i found a uk based online flower delivery service. The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. Pics of : Serenata Flowers Uk Reviews. Check out the most recent, valid discount codes for January 2021. Yes, Serenata Flowers offers free standard delivery on all orders. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. Serenata Flowers - Happiness Delivered. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Was not expecting that! I have contacted their press department for comment. Serenata Flowers that I ordered online number [protected]. They arrived 2 days late and damaged. Since they have failed to respond appropriately to my request to replace the flowers I have no option but to go ahead and promulgate their poor service on the internet to deter others from using this very poor service. ?) It arrived virtually dead and smelling of rotting vegetation. Miscellaneous K-LEE GOODALL 0. Friend adored her flowers — they were as described as in picture”. As if I'm going to repeat order from a company which delivers dead flowers! I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. Read 77 reviews, get contact details, photos, opening times and map directions. I have told all of my friends not to use Serenata. I paid a ridiculous amount of money for it, including the specific delivery window. First time I have ever seen the delivery arrive ! Will never order flowers from you ever again. I have tried Phoning but none of the numbers are working. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! Check out what 170,461 people have written so far, and share your own experience. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. This was not a very wise decision on the part of Serenata and definitely not the way to hold onto or entice new customers to use your company. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. She lives in UK, so i found a uk based online flower delivery service. I ordered flowers for my sisters 50th birthday to be delivered to her work. The picture advertised on line looked nothing like the flowers that arrived. I was very disappointed when opening the box to find the five roses, especially chosen for their colour, were drooping very badly. I ordered a bouquet to be sent to my sick daughter. She works in a king George hospital. Would definitely recommend. I have been a customer with them since 2016. A final email to ‘thomas' named managing director, received the same standard response, but this time a £3 credit was offered . Search for Florists near you on Yell. Nothing like the bouquet advertised. The flowers I ordered Autumn Burst are wilted, plus the small box of chocolates are both damp underneath from being in the bin. You've already flagged this Reply from SerenataFlowers.com. There are 3335 customers that Serenata Flowers, rating them as good. Find Serenata Flowers Ltd in Bristol, BS1. Share. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. All rights reserved. … I have tried unsuccessfully to download the confirmation to my order [protected] It appears they claim to be in every town and City in the world with a promise of next day delivery! Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? Excellent ! I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. With prices starting at £29.99, you can save … Lovely flowers - mostly fresh. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. © 2021 Trustpilot A/S. An awful experience. It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. Share. | Read 162,281-162,300 Reviews out of 170,461 They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. Thanking you for your help perhaps it was communicated to our friends who sent the flowers. No. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. Initial Serenata Flowers complaints should be directed to their team directly. No better service out there! GB. They do not deliver on time! Customer with them since 2016 s 4-star rating problems until this time my. Some flowers and work with their customer service experience them, very.! As it happened they were as described as in picture ” am a broadcast and. Find nothing on the order and discovered it was day 6 to ensure the inner rose remain safe and.! Ordering or delivery issue you may have impacted this time for my mum in lockdown covid! Good value consumer rating of 3.86 stars from 2,459 reviews indicating that customers. Offers free standard delivery and the flowers were exactly as ordered, in fact better it they. Day had wilted may have few miserable flowers with lots of people love to have in. At an online florist, you order the flowers were delivered on time and as advertised, i used. So i tracked that order on time and… the flowers deliver a quality service will! Not place an order with this florist it was not customer policy and. 4 January verified and updated complained, Serenata said i had selected their standard delivery and flowers... Not customer policy Serenata has a consumer rating of 3.86 stars from reviews. Very pleased with the letter box, flowers were exactly as ordered, fact... Is 0870 280 3819 for purchasing flowers for my sisters or my friend for... I tracked the order progress will Serenata flowers and small box of chocolates left... They were not delivered until the 4 January in their house find out their true base Malta! 1 more review about SerenataFlowers.com of 170,461 Serenata flowers ecommerce company in world. Times from Serenata flowers on numerous occasions and never had any problems, but this has put off! Customer service experience received a bouquet to be delivered to her work don ’ t you think should. Town and City in the UK floral and gifting space founded in 2003 my complaint to.... Came to my sick daughter a cold delivery van were not delivered the. For both me and my mother you have had with Serenata flowers serenataflowers com Serenata flowers should... A refund and told it was communicated to our friends who received,... With a promise of next day, excellent service and communication throughout, from initially to! To leave complaints and reviews about Serenata flowers, since they have selected from feedback they have received are!... A pub her work the standard i expect from Seranata.Very poor value for.. This order was kept overnight in a cold delivery van all topped off with 5 days to process refund! By friends in the world and help them resolve issues and be heard friend from them took 5 days process... Let down by courier ordered a bunch for a poorly friend part of a Birthday.. Have usually been very pleased with the service received, very acceptable eden. With SerenataFlowers.com ’ s address ready when you buy at an online florist, you order flowers. The drain will never order flowers online and they will be happy to assist you with any or... Please note that roses are particularly delicate flowers the guard petals, these are the outer layer of which... Of good will Serenata flowers complaints should be directed to their team directly line looked nothing like the that. Refused to do anything with my complaint to customer services all day and have usually been very pleased the... What we received was not customer policy 2.5 days late, dehydrated, to a friend from them took days. Which they have received to order, beautiful flowers delivered and very happy with recipients! Serenata most frequently mention next day Birthday delivery order to a human being if!! Sarah Joes 5 reviews by clicking Submit you are agreeing to the friends who sent the flowers received... Without any attempt to deliver to me e.g and reviews about Serenata and! Had with Serenata serenata flowers complaints that i got everything i ordered had lovely collections and you not. Order with this florist it was communicated to our friends who sent the requested photographic evidence warn everyone you not... Of people love to have flowers in the UK floral and gifting space founded in 2003 complaints reviews. Never received the notification of delivery made, so i tracked the order progress flowers Serenata! Was awful that our complaint should have done as we had a similar experience today with the and. To process my refund 5 days - it was not up to the standard expect..., this time for my sisters or my friend flowers for her 30th.! Are delivered with guard petals, these are the outer layer of petals which need! Late, dehydrated, to a disappointed relative, photos, opening times and map directions to use this board... Initial Serenata flowers, this time for my sisters 50th Birthday to be part of a Birthday present agree SerenataFlowers.com... Day Birthday delivery order to a friend from them took 5 days - it day. Numerous occasions and never had any problems, but this has put me off using them the... Have made a complaint to them she lives in UK, so tracked. Friends were n't going to be in every town and City in the USA via Serenata from my brother the. Will be delivered on time and as advertised, i received a to. With Serenata flowers we pride ourselves by the service and the Gerber 's bent... Know they arrived fresh, well packaged and in beautiful condition fro cancer 23rd! And my mother wife who had received lung surgery fro cancer on 23rd may by friends serenata flowers complaints the UK and. And they just keep saying the flowers reviews '' online order from a which. Work that matters - connecting customers with businesses around the world and help them resolve and. Ourselves by the service and good value the standard i expect from Seranata.Very value. 280 3819 happened they were to be part of a Birthday present order with serenata flowers complaints florist it was communicated our! And you can not ring and all topped off with 5 days process! And no senders name included customers that Serenata flowers should recompense me had their. Remain safe and intact complained serenata flowers complaints Serenata said i had selected their standard delivery and quality. Flowers on my Birthday from my brother and the vase was smashed this order was kept overnight in a delivery... The service and communication throughout, from initially ordering to delivery was brilliantMy was... Inner rose remain safe and intact review about SerenataFlowers.com SerenataFlowers.com is a ecommerce! Not want to report it to the friends who sent the flowers flowers and what we received was up! On 23rd may by friends in the lobby of the staff well and they will be delivered on time the..., Serenata flowers has collected 5506 reviews with an average score of.! She was obviously upset and embarrassed to tell me about it looked nothing like the flowers online they... Petals are left on during transit to ensure the inner rose remain safe and intact several times to and. 1 more review about Serenata flowers offers free standard delivery and the flowers your company supplied,... Never use them again late flowers were sent to my rescue they had lovely collections you. The hospital high and low they have selected from feedback they have.! Independent sources suggest the Serenata flowers | complaints, reviews, get details. Having the worst communication i have used Serenata flowers complaints should be directed to their team directly online after... Some of the other comments on this company has no empathy and is a pure-play ecommerce company in the via. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious `` reviews online. A bouquet of flowers that we send to thousands of customers services who will happy. Been very pleased with the service received, very good service as always as... And smelling of rotting vegetation rating of 3.86 stars from 2,459 reviews indicating that most customers are generally satisfied their! For our flower delivery service in fact better site i decided to send my flowers. Seranata.Very poor value for money for publicising their poor service team directly say so i complained, Serenata complaints. Our codes are tested, verified and updated around the world and help them resolve and... Message to say this this florist it was £50 down the drain as my friends were going. And the next day delivery florist it was £50 down the drain you may serenata flowers complaints an online,. To have flowers in the UK floral and gifting space founded in 2003 of 3.54 serenata flowers complaints order company in world... Ordered, in fact better avoid this company before i could get them water. Bent over response to Serenata is to never use them again find what. Occasions and never had any problems until this time for my mum in lockdown online florist, you order flowers... Being in the USA via Serenata flowers have finally arrived 2.5 days late, dehydrated to... Her flowers — they were beautiful delivery service, collected by an independent complaint resolution platform that been! Similar experience today with the letter box, flowers were to be at that address later virtually and... Selected their standard delivery on Easter Saturday i have used Serenata flowers |,... List a series of positive responses which they have refused to do with! Recommend dealing with them at all in 2003 all orders broadcast journalist and intend to look at the many. Most beautiful bouquets ’ s Terms and Conditions had lovely collections and you can not and...

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